FAQs

Q?

WHO IS DELMAR WORLD?

A.

Delmar World is one of the best known, and highly respected names in travel. Family owned and operated travel agency established in 1964, we are a member of ABTA and have a reputation for providing personalised travel experiences that go far beyond the usual travel brochure.

Our recent award for the UK’s number one travel specialist to Canada complements our long established reputation as one of the country’s leading authorities on travel to the USA.

We only employ the best travel advisors with the accent being on worldwide destination knowledge with friendly and efficient service.

Q?

WHAT DOES “TALK TRAVEL” MEAN?

A.

“Talk Travel” is our exclusive client appointment service offered in-store. We match a travel specialist to your destination requirements at a date and time to suit you.

Depending on the complexity of your enquiry your “talk travel” appointment is usually between 1 and 1½ hours and is designed to assist you make an informed choice. Only by getting to understand what you are trying to achieve can we then make suggestions that complement your lifestyle.

For clients further afield we can help via telephone and email. This service is free of charge providing you haven’t already made arrangements elsewhere. If you have independent travel arrangements you need our assistance with we also provide a consultancy service for a fee.

“Talk Travel” extends right through your entire experience with Delmar World. With many clients, especially on more complex, long-haul itineraries, having a final appointment with their personal travel consultant when the travel documents arrive.

Every successful itinerary begins with talking.

Q?

AT WHAT AGE IS A CHILD CLASSIFIED AS AN ADULT?

A.

This varies by actual tour company or airline – some are generous enough to even apply child prices to 3rd and 4th adults sharing with 2 other adults.

The flight element of a package usually applies a child reduction to passengers aged between 2-11 years on their return to the UK.

Infants are classed as being under 2 years on return to the UK but will not receive a seat on the aircraft. Call us for more details on 01978 853886

Q?

DO YOU OFFER A HONEYMOON GIFT SERVICE?

A.

Yes, we operate a Honeymoon Gift Service, where family and friends can contribute towards the cost of your honeymoon as part of their wedding gift to you.

Using the Delmar World Honeymoon Gift Service couldn't be easier; we will set up and manage your Honeymoon Gift Service, then send your Honeymoon Gift Slips that you can enclose with your wedding invitations.

To discuss our Honeymoon Gift Service in more detail, or to enquire about the honeymoons we can offer, please call to speak to one of our experienced travel consultants on 01978 853886

Q?

ARE TRANSFERS INCLUDED WITH MY HOLIDAY?

A.

This varies depending on the travel arrangements concerned. If transfers are not included we can either arrange them or advise local costs.

Q?

DO I NEED TO TAKE ANY HEALTH PRECAUTIONS BEFORE TRAVELLING?

A.

At the time of booking we will go through a check list with you. If any vaccinations, or special medication, may be required, we will advise you to contact your GP.

We also recommend visiting the following websites for further information www.gov.uk/knowbeforeyougo and www.nathnac.org

Q?

WHAT ARE THE PASSPORT AND VISA REQUIREMENTS FOR MY TRIP?

A.

Again, at the time of booking we will go through a checklist with you. This helps us identify specific advice applicable to each person travelling.

Most travel agents insist on passports having at least 6 months validity beyond the return travel date so, unless advised to the contrary, take this as a minimum requirement.

Requirements can change and it is your responsibility to ensure that you comply with applicable passport and visa requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss, or damage which you or the Company incurs as a result of your failure.

For regular updates on visa requirements or any conflictions in particular regions, see the Foreign Commonwealth Office Website www.fco.gov.uk

Clients not holding passports marked "British Citizen" must check applicable requirements with their Embassy, Consulate, or the British Foreign Office.

Q?

WHEN WILL MY TRAVEL DOCUMENTS BE AVAILABLE?

A.

Travel documents are usually ready 2-3 weeks prior to departure. On tailor-made and more complex itineraries our clients prefer to have an appointment with their personal travel advisor to go through everything.

Tickets can alternatively be sent by post – or emailed, as required. If you are not travelling on an e-ticket your documentation should be delivered a minimum of 7 days prior to departure, should you not receive your documents, please contact Customer Services on
01978 853886 for assistance.

Q?

IS IT SAFE TO BOOK A HOLIDAY ON YOUR WEBSITE?

A.

We are always concerned about Internet security and take care in ensuring all personal information is submitted securely.

We do not take bookings online through this website, not do we ever ask for credit card details via email. In the event that we do require a payment, we will always contact you via phone and go through a security check first.

Q?

WHAT ARE YOUR OPENING TIMES?

A.

Our standard opening times for our Travel Consultants and Customer Service team are:

Mon 09:00 until 17:30
Tue 09:00 until 17:30
Wed 09:00 until 17:30
Thu 09:00 until 17:30
Fri 09:00 until 17:30
Sat 09:00 until 17:00
Sun Closed

Times may vary on public bank holidays, please check this week's opening times at the top of each page on our website.

“Talk Travel” appointments may be available, by prior appointment, up to 6pm for new and on-going enquiries.

Q?

WHAT IF I HAVE A PROBLEM OUTSIDE OFFICE HOURS?

A.

Our regular telephone number will have recorded contact details giving out-of-hours contact lines.

Please note: This service is only for persons with a booking through Delmar World and is provided for emergency assistance only.

Q?

What happens if I have a problem, complaint or emergency?

A.

If a problem occurs whilst you are on holiday please contact the principal company involved (i.e. tour operator, airline, cruise company etc.) immediately to provide them with the opportunity to resolve the matter without delay. If you are unable to contact the principal company then please contact Delmar World by emailing sales@delmarworld.co.uk – If possible please copy in to the email address of your travel consultant. We recommend that you keep a record of any actions you have taken locally, including names of persons you have spoken to. Should the matter remain unresolved then please contact Delmar World on your return and we will suggest, and assist, the best course of action.

In an absolute emergency telephone Delmar World on 44 1978 853886 and you will get a recording of what emergency telephone numbers are being manned (these vary due to director and staff rotas). This is a 24/7 service only for persons travelling through Delmar World and should only be used in an emergency situation.

In the unlikely event that you have a complaint specifically about Delmar World Ltd. Please email both the company directors, click HERE

Delmar World Ltd. is a member of ABTA (membership number 25169) and act as agents for principal companies, most of whom are ABTA members. If you have a complaint against Delmar World Ltd. or against the principal company (if an member of ABTA), then you may refer the matter to ABTA’s arbitration scheme. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. If the principal company is not a member of ABTA then Delmar World will provide individual advice.

Q?

WHAT AIRLINES DO YOU USE & CAN WE UPGRADE?

A.

Wherever possible we use major scheduled airlines. However, particularly from regional airports, we may suggest using one of the no-frills airlines in order to get a more direct routing.

With some scheduled airlines we can get Premium Economy, Business Class and First Class. Actual classes, and how they compare, varies by airline. We can explain the difference and advise on their relative value.

No-frills carriers tend to not offer upgrades although seating with extra legroom may be available with some carriers.

Q?

WHAT ABOUT SUITABILITY FOR PERSONS WITH SPECIAL NEEDS?

A.

At Delmar World, we provide one-to-one advice for persons with special needs and work very closely with a specialist tour operator. Individual needs vary as does the suitability of a particular holiday. Hence we will require specific information from you in order to make a qualified recommendation.

Many holiday destinations are designed to cater for guests with mobility problems and are generally wheelchair accessible in most of the public areas.

We strongly advise using our “talk travel” service to discuss your personal requirements.

Q?

DO YOU MAKE A CHARGE FOR PAYING BY CREDIT CARD?

A.

Current charges for credit cards are 2% of total payment (Visa and Mastercard) and American Express charges are 3%.

Please note, these charges are subject to change and you will be notified of the relevant charges at the time of payment.

There is no charge for payments made by debit card, cheque, cash or bank transfer.

Q?

HOW MUCH DEPOSIT IS REQUIRED TO CONFIRM MY BOOKING?

A.

Once again this varies by travel operator and will be advised at the time of booking.

Q?

WHEN IS THE BALANCE DUE ON MY HOLIDAY?

A.

The balance of your holiday is usually due not less than 12 weeks before departure.

If we do not receive this balance in full and on time we reserve the right to treat your booking as cancelled by you in which case standard cancellation charges will apply.

Please note that some travel operators may require full payment at the time of booking. The actual date your balance is due will be advised at the time of booking.

Q?

IS MY MONEY SAFE?

A.

Absolutely.

All arrangements that involve a combination of flights plus one, or more, other arrangements constitutes a “package”. Such arrangements are booked through ATOL protected tour operators for whom, Delmar Wold, acts as agent. Delmar World is also a fully bonded member of ABTA.

Please be aware that, if you make travel arrangements independently through a combination of different providors, you are unlikely to be financially protected.